Effective Date: 16.08.2022

1. Cancellation Policy: 1.1 Customers can request the cancellation of their order within 24 hours of placing it. To initiate a cancellation, customers must contact our customer support team through the contact information provided on our website.

1.2 Cancellations requested after the initial 24-hour period may be subject to a cancellation fee, and the amount refunded will be at the discretion of SKYPAL Company.

1.3 SKYPAL reserves the right to cancel an order if the product or service becomes unavailable or if there is an error in pricing or product description. In such cases, customers will be notified, and a full refund will be processed.

2. Refund Policy: 2.1 Refunds will be processed within 7-10 business days from the date of cancellation approval.

2.2 If the cancellation request is made within the specified time frame, a full refund will be issued to the original payment method.

2.3 For cancellations after the initial 24-hour period, SKYPAL Company may deduct a reasonable cancellation fee from the refund amount.

2.4 Refunds will not be issued for digital products or services that have been accessed, downloaded, or used, unless there is a proven defect or issue that prevents proper use.

2.5 In the case of physical products, the items must be returned in their original condition, and the cost of return shipping will be the responsibility of the customer, unless the return is due to a defect or error on the part of SKYPAL Company.

1. Special Cases: 3.1 SKYPAL Company understands that there may be exceptional circumstances. If customers believe they have a special case that requires consideration, they are encouraged to contact our customer support team for further assistance.
2. Contact Information: 4.1 For any cancellation or refund-related queries, customers can reach out to our customer support team via the contact information provided on the SKYPAL Company website.
3. Changes to the Policy: 5.1 SKYPAL Company reserves the right to modify or update this Cancellation and Refund Policy at any time without prior notice. Customers are encouraged to review this policy periodically for any changes.

By using the SKYPAL Company website and services, customers acknowledge that they have read, understood, and agreed to the terms of this Cancellation and Refund Policy.